The administrative systems and procedures of BRAC IT Services Ltd.

Abstract

BRAC IT Services Ltd. (biTS) is one of the leading IT solution & service providers in Bangladesh. It is a concern of BRAC Bank and eminent member of BRAC family. They are providing IT solutions & services from educational institutes to manufacturing organizations throughout the country. As BRAC has a brand value in the country, which is why it did not take much time to get the popularity in the IT market. Administration department of any organization is very important as it is their responsibilities to maintain and take care of the organization especially to maintain the working environment. To do such duties there are procedures and systems that need to be followed which results in dealing with critical situations and to bring any changes requires approval from the top management. While doing internship in this organization I have learnt such procedures and systems and found few critical problems. Working in the Administration department of an IT firm is really difficult especially which consist of more than 350 employees in the organization. But overall it was a very good experience working for such organization which is always working to provide better services to their clients.