Appraisement of supply chain function of bKash – a point of view from the stakeholders

Abstract

Internship is the opportunity to experience the practical work environment. The main objective of this report is to evaluate the effectiveness of Supply Chain function of bKash from the stakeholders’ perspective. First of all, the report gives an overview of bKash Limited. Hereafter, it draws attention towards the literature review of Service Supply Chain in Bangladesh and also helps to identify the importance of the process for any organization. In the third part, the Supply Chain function and process has been described in detail. Last but not least, an analysis from the suppliers’ and user’ perspective have been shown regarding the effectiveness of the whole process as well as, finding the gap in the process. At the very end, recommendations have been stated as per practical knowledge and evaluating the process. The report is prepared to evaluate the effectiveness and areas of further development of Supply Chain function.