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Customer contentment assessment of LankaBangla Finance Limited credit cards service

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bracu.degree.levelUndergraduate
bracu.type.groupStudent Works
datacite.rightsOpen Access
dc.contributor.advisorHabib, Md. Mamun
dc.contributor.authorFahim, Abedin Arshad
dc.contributor.departmentBRAC Business School
dc.date.accessioned2019-11-04T05:54:08Z
dc.date.available2019-11-04T05:54:08Z
dc.date.copyright2019
dc.date.issued2019-09
dc.descriptionCataloged from PDF version of internship report.
dc.descriptionIncludes bibliographical references (page 21).
dc.descriptionThis internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019.en_US
dc.description.abstractThis report aims toward providing an overview on LankaBangla finance Limited and its Customer Contentment of Credit Card Services. While preparing this report is has been tried to reveal the insights of the customer satisfaction of LankaBangla credit cards services, which is one of the leading non-banking financial institutions in Bangladesh. This report is divided into two parts. First part contains organization overview and second part contains introduction to the reports, the study process, problem statements and findings and suggestions. To assess the customer service satisfaction, data are collected through questionnaire focusing the major parts of customer satisfaction indicator such as Appearance, Product Knowledge, Manners of Employee, Service Accessibility, Customer Value, Product Feature Experience, Timeliness of Service Delivery, Customer Acknowledgement, Overall Experience of customers etc.en_US
dc.description.degreeBachelor of Business Administration
dc.description.statementofresponsibilityAbedin Arshad Fahim
dc.format.extent25 pages
dc.identifier.otherID 15304084
dc.identifier.urihttp://hdl.handle.net/10361/12832
dc.language.isoenen_US
dc.publisherBRAC Universityen_US
dc.rightsBrac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.
dc.subjectCustomer satisfactionen_US
dc.subjectLankaBangla Finance Limiteden_US
dc.subjectNon-banking financial institutionsen_US
dc.subject.lcshCredit cards--Bangladesh.
dc.subject.lcshFinancial institutions.
dc.titleCustomer contentment assessment of LankaBangla Finance Limited credit cards serviceen_US
dc.typeInternship Reporten_US

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Internship Report (Bachelor of Business Administration)