Payment automation with HSBC for Robi Axiata Limited

Abstract

Robi Axiata Limited is an active and leading countrywide GSM communication solution provider. It is a joint venture company between Axiata Group Berhad, Malaysia and NTT DOCOMO INC, Japan. Robi Axiata Limited, formerly known as Telecom Malaysia International (Bangladesh), commenced its operation in 1997 under the brand name Aktel among the pioneer GSM mobile telecommunications service providers in Bangladesh. Later, on 28th March 2010 the company started its new journey with the brand name Robi. Currently the company holds a customer base of 27.114 Million Subscribers across Bangladesh. I was privileged to work in the Corporate Finance Department of Robi Axiata. The department can be broken down into 5 major aspects Insurance, Financing, Credit Control, Treasury and Tax and VAT. My internship report is based on Robi’s payment automation with HSBC. The entire payment automation process takes a lead time of near about one month to be processed. A thorough analysis is done on how payment automation has created value to some of Robi’s stakeholders. As a leading telecommunication operator Robi wishes to make a few changes in the upcoming days in terms of automation with the banks, some of these changes are Staff payment through SCB and HSBC, Employee Fund Transfer payment and auto tax and VAT deduction. However, the following recommendations can be made for further improvements within the organization. Customers have been switching to other operators as a result of their poor network infrastructure. So, Robi should have quick expansion in network development all over Bangladesh if it wants retain its current customers and also attract new customers Introducing a loyalty package for customers who have used Robi SIM for more than 5 years Introduce small offers for ordinary Robi SIM users.