General banking functions: Mutual Trust Bank Ltd. - a study on Banani branch

Abstract

This internship report offers an overview of the general banking operations within Mutual Trust Bank Ltd situated in Bangladesh. Its primary objective is to assess the performance and operations of the bank’s general banking division throughout the internship program. The report covers an extensive examination of general banking activities, encompassing account initiation, deposit and withdrawal services, remittance services and the management of customer relationships. Additionally, the bank’s expansive branch network and diverse array of products play a pivotal role in its competitive advantage within the market. The report is structured into three main sections: the first section provides a historical background of Mutual trust Bank Ltd., the second section outlines my experiences as an intern at the bank, and the third section delves into the financial report analysis of MTBL. Overall, this internship report delivers valuable insights into the general banking practices employed by Mutual Trust Bank Ltd and puts recommendations for the bank’s future expansion and development within the highly competitive banking environment of Bangladesh.