Customer satisfaction on customer services of UCB Bank

Abstract

I have secured an intern position at UCB Bank Sonargaon Janapath branch at uttara. So i have written a report in the context of this bank. My report topic is “customer satisfaction on customer services of UCB Bank. Doing an internship is a part of a BBA programme and as a part of it i have finished my long three months period journey doing internship in UCB Bank. It was a wonderful life time experience of mine. I got a call from two banks after my application through mail.One is Mercantile Bank and the other one is Ucb Bank . But Mercantile bank was very fram from my home so I chose UCB over that bank. UCB Bank is mainly known as the bank who provides the best customer services with limited time and limited issue. So my choice was definitely correct. The working environment here is very neat and clean, there is no chaos and there is no breaking of rules. Everyone is doing their job greatly and taught me also the same way. UCB Bank was established in 1983 and from one branch now it has more than 215+ branches. Day by day it has grown to its best. The Customer's choice is now UCB Bank. It is now one of the largest commercial private banks in Bangladesh and is listed in both Dhaka stock exchange and Chittagong stock exchange. It has their own app named “Upay” where anyone can make their transactions, anyone can cash out or send money to the bank also. upay has recently had successful acquisitions with companies like Grameenphone, Robi and Banglalink to ensure that their users will not need an active internet line to use the application. This makes it easier for users to use upay, as now they will not have to buy additional mobile data to have access to their upay account unlike many of its competitors.