Different aspects of consumer services at Standard Chartered Bank

Abstract

There is a great supportive role of banking system in human society. It plays a vital role for the economic development of a country. The banking system of Bangladesh is backward, compared to many other nations. The local banks which are rendering services to mass people of the country are following the traditional system, which are no longer followed by banks in other development countries. Standard chartered Bank is leader of them. It brings Bangladesh people to the touch of modern technology.

A bank invests its fund in many ways to earn income. The bulk of its income is derived from loans and advances. Bank loans are greatly emphasized and we can call all this as "Heart" of the hank because credit department is the major source of hank's income. Bank credit is a catalyst for bringing economic development. It makes possible financing of different sectors. SCB compliance with credit policies of Bangladesh bank.

The purposes of this report are: 1. To give idea what are the consumer products SCB provide to its customer? 2. To give an idea what aspects must be considered at the time of sanctioning a loan? 3. To give an idea what is the procedures of loan sanctioning?

Difficulties that I faced during the construction of our study: 1. Few knowledge about different situational requirement. 2. Did not get information how credit department verifies customer.

In spite of al l these limitations, I have tried at my best to make a good report to fulfill my aforesaid objectives. I shall be successful if this report helps anyone for study or future experiment.