Impact of general banking system upon customers of United Commercial Bank Limited

Abstract

Having a great commitment towards financial and social advancement of Bangladesh, United Commercial Bank (UCB) began its excursion in June, 1983 and after that it has been established itself as one of the prominent banks in the nation. This internship report is intended to get a detailed proposition of the impact of general banking system upon its customers. It likewise endeavors to catch the methodology practice in UCB corresponding to client handling. Doing analysis thoroughly in financial performance of UCB it has been found that there is still room for improvement to increase the effectiveness of their general banking system for the clients. Through the questionnaire based survey it’s almost ascertain UCB is performing great in most of the parameters in terms of customer satisfaction but is penetrable UCB will definitely want to try to add more notable features in their general banking system to get more attraction from the customer under their umbrella.