Evaluation of customer service quality of Al-Arafah Islami Bank Limited

Abstract

Al-Arafah Islami Bank Ltd. is listed as mostly programmed Islami commercial bank by Bangladesh Bank. AIBL offered in a wide range of banking and additionally cover operational functions to their clients. The research report highly focuses on the “Service Quality Evaluation of Al-Arafah Islami Bank Limited”. I tried to relate to services and products that are presented by the bank to its clients in this report. It also covers the series of these offerings, associated faults and recommendations for overcoming. Quality assessments are used for numerous exclusive functions. These are helped to bank constantly observing and enhancing the customer service quality. I tried to assess AIBL’s service quality for giving suggestions to concern discovering new technique to fix significant issues in this research paper. It is essential for completing my internship program. Because it is considered as an educational program and it is very essential to complete my MBA program. It is the most important part to complete my internship program within the duration of 3 months in Al-Arafah Islami Bank Limited, Mymensingh Branch. I acquired the real-world experience through this segment of my MBA. I worked in two diverse sections together General Banking and in Foreign Exchange Division at AIBL. I operated at General Banking Section more than foreign exchange division. I collected data in two types of modes, primary and secondary. In this report, I tried to asses customer service quality of AIBL with the help of SERVQUAL methods.