Retail banking activities of the City Bank Limited

Abstract

City Bank Ltd. is one of the renowned private commercial bank in Bangladesh. The report has been prepared on Retail banking activities of City Bank Ltd and it covers detail about retail banking activities performs by the bank. Besides this the report is also consist of some general information, achievements of City Bank and also some findings and recommendations are also discussed. First part of this report is based on the introduction which includes topics like origin, objective, background, methodology, limitation of the study. Basically it defines the way and background of the study to prepare the report. In the next part of the report highlights a brief background of City Bank Limited, with their mission, vision, objective, business strategies. In the next part is basically about the retail banking activities of City bank Ltd. Here I discussed about some different types of accounts, cards, and loans etc. Then I have discussed the tasks done by me during the internship period. This report is also consists of all the findings of the report provided with some recommendation in order to improve customer service quality as well as customer satisfaction level based on the observation and work experience during internship period.