Measuring customer satisfaction based on operational time on Al-Arafah Islami Bank Limited; Mirpur 10 branch

Abstract

The report highlights products and services offered by the bank to its customers, ranges of these services, related shortcomings and suggestions how to overcome.As a part of my academic requirement for the completion of my BBA program, I needed to complete my internship program for the duration of three months in Al-Arafah Islami Bank Limited, Mirpur-10 Branch. It is pleasure to me that I got hands-on experience in the banking sector. Here can know about the modern banking facilities as well as Consumer behaviour. These bank initiatives are designed to match the changing trade & industrial needs of the clients. As a result, this bank has a good corporate culture inside the bank. The environment of this branch Is good. Where employees make friendly environment. In the project part here I want to make a different type of observation to find out the customer satisfaction. Here I Just record some data by observation and ask a few questions to the customers. And Find out some recommendation. The main point I find out that of employees collaborate each other and provide dedicated personnel for customer service than waiting time and service time could be easily reduced and must increase the level of customer service.