Improving credit management for enhanced customer satisfaction and borrower loyalty through transparency and flexibility in loan term
| bracu.degree.level | Undergraduate | |
| bracu.type.group | Student Works | |
| datacite.rights | Open Access | |
| dc.contributor.author | Bhuiyan, Mohd. Moktasid Hossain | |
| dc.contributor.department | BRAC Business School | |
| dc.date.accessioned | 2025-03-13T07:14:09Z | |
| dc.date.available | 2025-03-13T07:14:09Z | |
| dc.date.copyright | 2023 | |
| dc.date.issued | 2023-10 | |
| dc.description | Cataloged from PDF version of internship report. | |
| dc.description | This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023. | en_US |
| dc.description.abstract | Credit management procedures must be improved so that we can increase customer satisfaction and borrower loyalty. For the customers, they perceive risks of the lending procedures and practices are transparent from the bank also and rigid and improved credit management can help with loan defaults and delinquencies in essence. This kind of strategies cost loyalty and satisfaction and strengthened the overall health in lending institutions. | en_US |
| dc.description.degree | Bachelor of Business Administration | |
| dc.description.statementofresponsibility | Mohd. Moktasid Hossain Bhuiyan | |
| dc.format.extent | 55 pages | |
| dc.identifier.other | ID 19304024 | |
| dc.identifier.uri | http://hdl.handle.net/10361/25711 | |
| dc.language.iso | en | en_US |
| dc.publisher | BRAC University | en_US |
| dc.rights | BRAC University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. | |
| dc.subject | Transparency | en_US |
| dc.subject | Trust | en_US |
| dc.subject | Repeat business | en_US |
| dc.subject | Credit management | en_US |
| dc.subject.lcsh | Credit--Management. | |
| dc.subject.lcsh | Consumer satisfaction. | |
| dc.title | Improving credit management for enhanced customer satisfaction and borrower loyalty through transparency and flexibility in loan term | en_US |
| dc.type | Internship Report | en_US |