HR practices in enroute international limited

Abstract

Business Process Outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain. In the contemporary context, it is primarily used to refer to the outsourcing of services. BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services. BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called near shore outsourcing. Business Processing Outsourcing becomes a popular sector growing very fast in Bangladesh. Here some of major company over all activities, their goals, overview and scope descried in to the main part of this report. There have some certain number of facilities that makes this sector more popular, those advantages are- Very lower rate in human resource, available manpower ,good governmental support, attractive infrastructures skilled employee, overall lower cost , strong reliability etc. Moreover, BPO helps an organization concentrate on its core competencies, improve efficiency, reduce cost and improve shareholders' value. Several global giants from various industries have begun to realize the importance of BPO and have started outsourcing their non-core business functions. Bangladesh is a developing country in south Asia. Its economy depends mostly on agriculture. In the earliest period jute and tea industry were very raising industry. But the scenario is changed. Now our economy mostly depends on Ready Made Garments industry. Apart from garments industry BPO industry is a raising industry in Bangladesh. So the scenario is changing. Enroute’s start their journey in 2008. Its corporate office is located to Bharidhara DOHS, road no-03, house no-257 and Enroute Management Consultant Service (emc) is their sister concern. Modern sophisticated machineries and highly qualified and skilled professionals are the main instrument for this enroute’s success. In this report we have gone through the overall HR policies and practices of enroute International Limited. Enroute’s HR functions like Recruitment & Selection, Training & Development, Compensation & Benefit and Employee Relation are very systematic and legal. Enroute concentrates on employee development as well. They provide suitable compensation and benefits like basic salary, over time, gratuity, different types of bonus etc. I have found that Enroute’s HR policies and practices are systemic and sound enough. I think that is the way they should follow to improve and expand its business.