Customer perception on foreign remittance activities of Bangladesh Krishi Bank.

Abstract

This report is prepared based on Internship experience and opinion of the customers‟ on Foreign Remittance Activities of Bangladesh Krishi Bank Mirpur Branch Mirpur-1. The main objective of this study is to know about Foreign Remittance activities of Bangladesh Krishi Bank Mirpur Branch, Mirpur-1. Data were collected from primary sources and secondary sources through face to face conversation, direct observation and work experience at Bangladesh Krishi Bank as a regular employee. The primary sources were executives of the bank and the customers. The secondary sources were websites, Brochures, Instruction Circulars and Annual report book of Bangladesh Krishi Bank. There are six chapters in this report. A primary concept like background of the report, objectives, profile, difficulties discussed in the introduction chapter. In the chapter 02 report focused on literature review and framework. How is data collected & processed mentioned in chapter 03. Chapter 04 is mainly results & discussions section. The major finding of the study discussed in chapter 05. Experience related to internship mentioned in the last chapter. In this report, it has found from the customer survey that Bangladesh Krishi Bank provides moderate service to the customers on Remittance activities. The reason of provide moderate customer service are skilled man power, for providing best and quick service. This Branch can collect a huge number of Foreign Remittance by providing moderate service to the customers. In this research, some recommendation has given to Bangladesh Krishi Bank for solving problem related to different Remittance activities of Bangladesh Krishi Bank.