The RACI Matrix and its implications: a case of Unilever

Abstract

This internship report has been carefully prepared to outline and present the experiences and detail the work environment here in Unilever Bangladesh Limited. It also contains an extensive critical literature review on the different working environment conditions in other organizations. This critical literature review should not only serve as the basis and backbone of my report but also allow clear comparison to be made regarding how things are differently here in Unilever Bangladesh Limited. The report is divided into various segments which comply with the rules and regulations we are obligated to. This paper also introduces a slightly different and innovative concept which helps to make workflow efficient, known as the RACI Matrix. This model entails a more human resource aspect to it, however the RACI matrix was prepared for a team in the finance function so essentially, it is a mixture of finance and human resource. This even though was sort of a deviation from my core academic knowledge, the project gave me a very good overall aspect of how Unilever Bangladesh Limited works in general. The purpose of this report is to create a basic overall analysis of not only Unilever as an organization, but also how it operates and how new and innovative ways of working (WoW) are introduced very now and then to improve efficiency, effectiveness and also clarity.