General banking activities & customer relationship management of the general banking department of IFIC Bank Ltd.

Abstract

The main task of this report is to find out the overall General Banking Activities & Customer Relationship Management of IFIC Bank Ltd. I have discussed about this issue in the whole report. This report is prepared on the basis of my three-month practical experience at IFIC Bank Limited, at Naya Paltan Branch. This internship program helps me to learn more about the practical situation of a financial institution. Banking system of Bangladesh has gone through three phases of development-Nationalization, Privatization, and Lastly Financial Sector Reform. IFIC Bank Limited is a state-owned commercial bank of Bangladesh established in 1976. The whole working process of IFIC Bank Limited¸ Naya Paltan Branch is divided into 3 sections- (i) General Banking Section, (ii) Loans and Advance, and (iii) Foreign Exchange Section. This report has been presented based on my practical observation and experience gathered from the Branch and the focus is given on the General Banking Section. The whole report is divided into five chapters- Prefatory, Organization Overview, General Banking Activities, Customer Relationship Management and concluding. The first chapter is the prefatory part of this report. The organization overview chapter shows total overview of IFIC Bank Limited. The third chapter is general banking activities at Naya Paltan branch. The fourth chapter has been discussed about customer relationship management of IFIC Bank Ltd. And last chapter contains findings of the report, strength & weakness of IFIC Bank Limited, recommendations and conclusion.