Impact of customer satisfaction in the growth of construction consultancy firms

Abstract

Deltadesh (Pvt.) Ltd is a100% Dutch owned company in Bangladesh that is solely focusing on Construction Project Management Consultancy, Development, Implementation and Quality Management. The company combines a contribution to the development of Bangladesh through commercial sustainable models. At the very beginning, I have given an overview of Deltadesh (Pvt.) Ltd. and its functions. It will allow the readers to understand Deltadesh (Pvt.) Ltd.’s legacy in its field and its vision as well. In the next part, I have mentioned the objectives of writing this report. I have also acknowledged the scopes for learning and limitations I have faced. This very part also includes the methods that I used to collect the required data. In the following part, I have provided a detailed analysis of the information that I have gathered through a survey on the existing and previous customers of the company. It also consists the respondents’ perception on this particular company and the industry as well. The main concern of the report was to understand customer satisfaction on this company along with the entire industry and this has been thoroughly discussed in this part. Customer satisfaction has been seen to have an impact in the growth of construction consultancy firms. Lastly, Findings, Recommendations and Conclusion are given in the end of this report. I have recommended some measures as per my understanding of the analysis and findings.