The significance of User Acceptance Test (UAT) for regular & upcoming products and services

Abstract

Robi Axiata ltd is considered as one the most leading and dynamic telecommunication service in Bangladesh. It is a joint venture company between Axiata Group Berhad of Malaysia and NTT DoCoMo Inc. of Japan. With its strong network and seamless connectivity, Robi is empowering more than 24 million people across the country. Fortunately I got the opportunity to work in Robi, in Revenue Assurance and Fraud Management (RAFM) department under Finance division. The following reported is prepared on different aspect of Robi, especially regarding the function on Revenue Assurance and Fraud Management (RAFM) department. Since I was appointed for conducting User Acceptance Test (UAT) for upcoming products and service, thus my research topic about the report is about “The significance of User Acceptance Test (UAT) for regular & upcoming products and services”. Basically I have divided my entire report writing into four parts. First part is the Introduction part. Second part is the Organizational overview, where I have included company background, vision, mission, shareholders, key achievements, product & service portfolio & departmental overview. Third part is the Job description & responsibilities, where I have included my task list as an intern and some detailed information about User acceptance Test (UAT). The fourth part is the most significant section of the report, Research & analysis, where I have conducted a detailed analysis regarding the research topic, followed by a graphical representation & interpretation of the survey results. The survey was conducted with Robi employees and the final result of the research is included in the research findings part. At the end of the report I have recommended on some highlighted issue which I felt Robi should take into consideration.