An analysis of before and after situations of CRM (customer relationship management) implementation in the banking sector

Abstract

Internships are essential to offer students with work experience and the opportunity to apply their theoretical knowledge to the real world. This program can establish a greater equilibrium between theory and application. There have been three stages of growth for the Bangladeshi banking system: nationalization, privatization, and financial sector reform. Since 1993, the National Credit and Commerce Bank has been the largest private commercial bank with a renewed commitment to serving the residents of the nation. This report consists of three components. The first section describes my practical experience as an intern at the Principal Branch of NCC Bank Ltd., as well as my thoughts on the bank's administration and structure. Information management Practice at NCC Bank Ltd. is the subject of the third part. This report is the result of a three-month internship at NCC Bank. On my route to finishing my training, I was familiar with a variety of financial operations and standard banking procedures. In this paper, I have presented the most nuanced description of my multi-department real-world experience.