Employee satisfaction and digitalization of working method in National Bank Limited: A study on Agrabad branch employees

Abstract

National Bank Limited began its excursion with the honorable vision of broadening banking exercises into various exercises of customer administration at March 28, 1983. The bank is additionally dedicated to satisfy its duties to the general public and the country. National Bank has its prosperous past, heavenly present, forthcoming future and under handling tasks and exercises. NBL administration and offices are the most recent to persuade all regarding its clients. To hold its clients and arrive at the favored organization objective is just conceivable by fulfilling its clients. Set up as the principal private area Bank completely possessed by Bangladeshi business visionaries, NBL has been prospering as the biggest private area for saving money with the progression of time in the wake of confronting many anxiety. Client support and fulfilment has become essential article in all the business areas. A bank must need to keep best relationship with their customers. Presently NBL is on line to set up exchange and correspondence with the Great Worldwide financial organizations of the world. In The first chapter of the report, I have explained a complete Overview of the internship(my information, Supervisor information, my learnings and recommendations). Then In the second chapter I have analyzed the full overview of the Organization Part, from introduction to mission -vision to different practices of Bank to Competitive analysis of the bank, I have tried to write all. Furthermore, in the third chapter, I have done a through analysis of the satisfaction level of employees in the workplace along with their view on digitalized method of work. The aim of this research project is to survey satisfaction level of employees by assessing organizational management practices of National Bank Limited . I have used both the primary and secondary data, moreover used the Simple Random Sampling method to obtain the responses of 22 employees of NBL. Furthermore, I have tried by best to provide all the data in the field of management, marketing, financing and operational management practices along with the organizational work culture and tried to explain my own feelings of working there as well.