Challenges of introducing new software for account opening: a case study on Mutual Trust Bank Ltd.

Abstract

The principle objective of this report is to figure out the Challenges of introducing new software for account opening. This topic was chosen because day by day technology has become more updated to make a match with the modern technology we need to develop our every sector with technology as a developing country. Banking is one of the most important sector than need to be updated by the technology. Mutual Trust Bank Ltd. of Bangladesh also trying to updated their system and process. That’s why they have taken decision to update their account opening software. Through this process of updating software the bank has follow so many steps to complete the updating process. In this case study I have tried to explain all those steps. Mutual Trust Bank Ltd. has formed a team who are responsible to complete the whole process. I have gathered all this data and information by taking an interview of First Assistance Vice President Ms Bandana Rani Roy of general banking. Findings of each objective has given a valuable progress to the case study. All the findings has their own logic to support the objectives. But it is very natural that case study has some limitation also the bank does not want to be making their updated software generalize. If it happen the first attack will be fall on the security as the bank updated the software to providing batter service to the customer and hopefully it will meet the requirement. Mutual Trust Bank Ltd. has taken the decision to update the software after a long time as they were facing many problems to improve their quality. So if the software get generalized the improve quality of the bank will be meaningless. After that the bank will not get any benefit from the software. Therefore through my study I have try to explain why bank need to update the software, how they replace the software, challenges face to update the software, overcome process and benefits to update the software. Again I have explained all the logical findings of the objectives the support my case study