Employee engagement of Grameenphone Ltd.

Abstract

Grameenphone Ltd (referred to as GP) is the leading telecom service provider in Bangladesh. It has better network with better services. Its wide coverage of network and flawless Customer service makes it the pioneer. To reach this position the most important is the workforce of Grameenphone. The skilled workforce and their tremendous work make a difference with the telecommunication service provider companies. This report is the result of three months long internship program conducted in Grameenphone Limited and is prepared as a requirement for the completion of the BBA program of BRAC University. The report is prepared to fulfill the partial requirement of the course Human Resource Management. The different aspects of Human Resource Management, which we learn in theory, should be compared with the real life scenario on the basis of practical implications. The aspects of Grameenphone that have been focused on are the issues of on the Employee’s Engagement, and Effectiveness. These were the areas of focus due to the nature of the issues that have been observed during my tenure at Grameenphone. Previous Literature was reviewed on the aforementioned issues and their implications were studied and further recommendation was given. Some of the implications focus on improving aspects of other social engagement of employees to keep them happy, better incentives and to bring out the best productive performance from the employees at Grameenphone.