Contribution of learning & development team in the operation sector of E-commerce platform Daraz

Abstract

The objective of this report is to give idea and description on how Learning & Development contributes to the operations sector of Daraz BD. Operations is an essential part for any e commerce organization as it allows the organization to send an item from one place to another within a limited timeframe without damaging the product. This study focuses on how these operations are being more effective and efficient on a regular basis due to the contributions from learning and development team. I have created this report on the basis of the first-hand experience of working at the learning development team of Daraz. I talked and interviewed many of my colleges who informed me the learning and development team cooperates with other departments such as first mile, last mile, product, transport in order to make the operation more effective and efficient. My interviewers also added the learning development team is solely responsible to train the workforce of Daraz who are related with operations. Training is important part for any e commerce organization in order to have a well-mannered workforce who interact with customers regularly many times. Learning development team is now finding new training programs every day in order to furthermore make training program more effective and efficient. Moreover, working on employee motivation, customer dissatisfaction, maintain communication with inside-Dhaka and outside-Dhaka hubs are some of the other responsibilities undergone by Learning and Development team.