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Analyzing the customer’s perception about the service quality of customer service team of bKash

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bracu.degree.levelPostgraduate
bracu.type.groupStudent Works
datacite.rightsOpen Access
dc.contributor.advisorHossain, Saif
dc.contributor.authorAlam, Tasnova
dc.contributor.departmentBRAC Business School
dc.date.accessioned2018-10-02T03:20:55Z
dc.date.available2018-10-02T03:20:55Z
dc.date.copyright2018
dc.date.issued2018-09
dc.descriptionCataloged from PDF version of internship report.
dc.descriptionIncludes bibliographical references (page 32).
dc.descriptionThis internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.en_US
dc.description.abstractIn this report, I have tried to find out the customers’ perception towards the service quality of customer service team of bKash limited. For this, I did a survey on 50 people who took services from different bKash customer care touch-points (such as; bKash center, bKash Plus, alternative services, call center). The respondents were asked different questions to check their background and to know how satisfied they are with the service quality of the representatives. From the survey results, it can be said that bKash customer care team is successful to provide customers with better quality services. The customers are satisfied in the areas such as; professionalism, behavior, problem solving ability of the service team. Though there are some areas where the company needs to pay attention.en_US
dc.description.degreeMaster of Business Administration
dc.description.statementofresponsibilityTasnova Alam
dc.format.extent36 pages
dc.identifier.otherID 14304116
dc.identifier.urihttp://hdl.handle.net/10361/10684
dc.language.isoenen_US
dc.publisherBRAC Universityen_US
dc.rightsBRAC University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.
dc.subjectCustomer serviceen_US
dc.subjectFinancial institutionen_US
dc.subjectMobile bankingen_US
dc.subjectbKashen_US
dc.subject.lcshMobile banking
dc.titleAnalyzing the customer’s perception about the service quality of customer service team of bKashen_US
dc.typeInternship Reporten_US

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Internship Report (Master of Business Administration)