Trust Bank: work force analysis of dffirent departments in Gulshan Branch

Abstract

Trust Bank Ltd. is one of the most prominent and progressing bank in Bangladesh. As the bank progressed, it emphasized the value of its core resource - employees. Thus the need for HR department to grow in size and scope came into major focus. To properly plan HR Management, it is imperative to analyze the employees, the workforce to understand their work environment, motivation factor and overall job satisfaction. The main goal of this report is to study how the satisfaction and motivation of the workforce of a bank is dependent on various aspects, such as work environment, peer relations, benefits and development. Since Gulshan branch is the chosen branch the departments and workforce of this branch is analyzed. Each department is analyzed for 3 major criteria - Work Environment, Job Satisfaction and Training & Development. For each criterion, in-depth analysis is done as to how different elements like employee age, hierarchy, working hour, promotion frequency and gender ratio can have impact on that criterion. The main source of the report was discussions with authorized bank personnel of the organization. Apart from the observing the operations, various relevant information was collected by casual discussion with the branch employees. For secondary materials, annual report, website, previous files, reports and other data have been collected and analyzed. Sincere gratitude goes to all the personnel who helped us with their time and information. Finally, it is believed that this report will enhance my ability to analyze various aspects of workforce from HR perspective, link them with employee performances and suggest recommendations to mitigate any gap.