Analysis of customer service and general banking activities of Exim Bank Ltd.

Abstract

EXIM Bank started in 1999 under the name of “Bengal Export Import Bank Limited”. The conducts their business based on Islamic Shariah. Currently they have 105 branches all over Bangladesh and one of the leading company in Bangladesh. At the very beginning of this report, I wrote something about banking in Bangladesh and my internship in EXIM bank. After that I wrote about objectives of internship report, Data sources, EXIM bank’s mission, vision. Then I elaborately described what tasks I used to do in internship and how I would do it. Then I added data I found from customer survey and wrote about the finding from those data. Finally I added recommendations from those findings and suggested how EXIM bank should take necessary steps to overcome some faults. After that I wrote overall view about EXIM bank in conclusion.