Critical aspects of general banking and employee behavior that improves customer experience

Abstract

This internship report is being written to complete a requirement for my BBA degree. This paper is an overview of my research on “Critical Aspects of general banking and Employee behavior that Improves Customer Experience" This report aims to determine how ideas and concepts covered in my educational program can be applied to general banking and employee behavior that improves customer experience. As well as its flaws, through my everyday actions and responsibilities. Observing my supervisors has also taught me how to overcome my weaknesses. I have learned how to assist with the checkbook record and delivery of the checkbooks to the customers. Also, I have learned how to receive clearing checks and registered the clearing checks in the book. Secondary data was gathered from the staff’s experiences, the company website, the annual report, and related documents. I've done my best to make this report as nice as possible by incorporating all the essential and relevant data from primary and secondary sources. United Commercial Bank (UCB), which began operations in the middle of 1983 with a strong commitment to Bangladesh's economic and social development, has since grown to become one of the biggest first-generation banks in the nation. Through individualized service, cutting-edge procedures, a dynamic attitude, and effective management, the Bank, which has a broad network of 204 branches, has already left its mark on the world of private-sector banking. According to the internship processes, I was interned at the United Commercial Bank Ltd. Nawabpur Branch. I selected the topic of this bank's general banking activities and client satisfaction for this study. In this section, I will examine the aspects and employee engagement that result enhanced satisfaction of customers at UCB. I've divvied up my study into 4 categories for this report. First chapter presents an overview of the work placement. This section explains my 3 month internship opportunity. The 2nd chapter presents a summary of the financial institution. In this section, I will discuss different facets and processes of UCBL. The chapter 3 is more about the research work. This chapter discusses the major article aims to present this research, as well as with research analysis, methodological approach, statistics, and recommendations for improving client satisfaction aspects.