An experience study on general banking rules & procedures of United Commercial Bank

Abstract

As part of my academic requirement and completion of my MBA program, I needed to complete a three month period of Internship program. I chose to do my Internship at United Commercial Bank Ltd. At UCB I was assigned to do my intern in “General Banking Division”. It was a new concept for me and I took the opportunity to learn about as much as possible while I was working on the division. United Commercial Bank Limited is one of the prominent banks in Bangladesh, which started its journey in 1983. In these thirty three years of long journey the bank has achieved trust from people by providing its services. The main motto of the bank is to give best quality and swift service to customers. In these three months of internship period I learn from them how to motivate customers and give quick services. General banking division is a very important department of a bank. Relationships with customers develop from here. In this report I describe the different functions of general banking division. Beside this I also try to give brief description of different divisions that work in UCB. The report also gives an idea of different products and offerings given by United Commercial Bank Limited. The whole purpose of general banking division is to make UCBL more efficient in its own filed. Based on the findings I have also included a few improvements that this report holds at the end. Although, it is difficult to come to a conclusion without a proper research or survey, I based my conclusion partially on what I though.