Adoption of digital banking service by student at UCB Bank: a study on United Commercial Bank

Abstract

In the current situation Modern banking offers an extensive assortment of financial services, such as credit, cash, and payment methods. Establishing a strong brand identity based on integrity toward the interests of shareholders is a crucial aspect of banking operations. The extended process of an internship program aids students in gaining both practical and fundamental knowledge. Any study that has no connection to on-the-job training is actually not educational in any way and doesn't aid in understanding the real business environment. The chance to work for one of Bangladesh's biggest banks was excellent. The program's aim was to help users understand the issue in real life. The internship program prepared me for the real working world. During this time, the bank successfully concluded its 40-year banking career, recording strong growth across all performance measures. The bank continued to place the highest importance on operational excellence and qualitative improvements. United Commercial Bank Limited's main ambition and intention are to contribute significantly to the nation's financial activity. It has distinguished itself in the private banking division by providing tailored service, creative procedures, dynamic advancement, and structured administration. It is also actively involved in the enhancement of commerce, trade, and production through a creative credit strategy. Because general banking is the focus of this report, I focused primarily on its evaluation and importance. The general banking operations consist of establishing general accounts, account opening requirements, schemes, rates of interest on deposits, departments for clearing checks and bills, collecting sections, local remittance departments, and customer services.