Employee engagement & job satisfaction level in Airtel

Abstract

Telecommunication sector has brought about revolutionary changes in Bangladesh and the first operator to bring such changes was the City Cell in 1989 with a CDM A technology. Later Grameen phone got the license in 1996 and started its journey on 26th March 1997. Grameen phone is the first company in telecommunication sector to cover almost 98% of the subscribers with network. Grameen phone mainly came from the joint venture between the Telenor (55.8%) and Grameen Telecom Corporation (34.2 %). It was the first company to introduce different services to the customers. Bharti airtel started its telecom services business by launching mobile services in Delhi of India in 1995. From then it has become one of the top telecom companies in the world and it was also in the list of top five wireless operators in the world recently by subscription base. In January 2010, Bharti Airtel Limited, Asia’s leading integrated telecom services provider, acquired 70% stake in Warid Telecom, Bangladesh. Since then the journey of airtel in Bangladesh has started. But officially the activities with the brand “airtel” started on 20th, December, 2010 in Bangladesh. The title of the report is “Employee engagement & job satisfaction level in airtel”. Airtel has a very good number of employee engagement percentages. Employee engagement leads to job satisfaction & being a employer of choice airtel is a very attractive work place in the corporate field. Airtel Bangladesh Limited performs its engagement & job satisfaction program through its own HR division. The HR consisting only 8 people is responsible for the employee engagement & job satisfaction in airtel. Airtel as a cost leadership following company is performing quite exceptional in the telecom industry in Bangladesh.