Customer satisfaction of Standard Chartered Bank compared to other banks

Abstract

This Internship report is aimed at providing different areas of service of Standard Bank Limited. The report has been divided into three parts. The first chapter is the Introduction; Second chapter gives an overview of Standard Bank discussing its mission, vision, features and managerial hierarchy; Third chapter contains my job responsibilities and project that I have worked on during this period at the organization, what I learnt and a short evaluation and a solution to my analysis in the form of recommendation. As a mandatory requirement to complete Bachelors of Business Administration (BBA) program at BRAC University, this report has been written. Throughout my overall study I have mainly tried to critically review the Employee Banking sector of Standard Bank Limited (Saadiq Branch).