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Quality assurance of banking sector services through multi-criteria decision theory

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bracu.type.groupResearch Publications
datacite.rightsMetadata Only
dc.contributor.authorAkter, Khadeja
dc.contributor.authorAzam, Munjurina
dc.contributor.authorHaque, Nafisa
dc.contributor.authorAlam, Md.Golam Rabiul
dc.contributor.departmentDepartment of Computer Science and Engineering
dc.date.accessioned2026-07-09T04:23:11Z
dc.date.available2026-07-09T04:23:11Z
dc.date.issued10/22/2020
dc.description.abstractThe present study adapted the AHP methodology to the measurement of service quality in banking, involving five steps - referred to as 'Analytical Hierarchy Process' [6] [8]. In this paper the purpose is to increase a way that considers opposition the use of the analytic hierarchy process (AHP) framework to degree provider quality [6]. The AHP technique defined on this look at as a consequence assists control to plan and preserve a relevant, aggressive plan for ongoing enhancements in carrier quality [6] [8].
dc.description.versionPublished
dc.format.extent1-5 pages
dc.identifier.citationK. Akter, M. Azam, N. Haque and M. G. R. Alam, "Quality Assurance of Banking Sector Services through Multi-criteria Decision Theory," 2020 4th International Symposium on Multidisciplinary Studies and Innovative Technologies (ISMSIT), Istanbul, Turkey, 2020, pp. 1-5, doi: 10.1109/ISMSIT50672.2020.9254582.
dc.identifier.doi10.1109/ISMSIT50672.2020.9254582
dc.identifier.issn9.78173E+12
dc.identifier.other2-s2.0-85097660493
dc.identifier.urihttps://hdl.handle.net/10361/28491
dc.language.isoen_US
dc.publisherInstitute of Electrical and Electronics Engineers Inc.
dc.relation.hasversion10.1109/ISMSIT50672.2020.9254582
dc.relation.ispartof4th International Symposium on Multidisciplinary Studies and Innovative Technologies Ismsit 2020 Proceedings
dc.relation.ispartofseries4th International Symposium on Multidisciplinary Studies and Innovative Technologies Ismsit 2020 Proceedings
dc.relation.urihttps://ieeexplore.ieee.org/document/9254582
dc.rightsFALSE
dc.subjectAHP
dc.subjectBanking
dc.subjectSecurity
dc.subjectService quality
dc.subject.lcshBanks and banking.
dc.titleQuality assurance of banking sector services through multi-criteria decision theory
dc.typeConference Proceeding
person.affiliation.nameBRAC University
person.affiliation.nameBRAC University
person.affiliation.nameDaffodil International Universityline
person.affiliation.nameBRAC University
person.identifier.scopus-author-id57220811541
person.identifier.scopus-author-id57204515895
person.identifier.scopus-author-id57216893194
person.identifier.scopus-author-id26434126600

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