Satisfaction of the customers in Standard Bank (Ring Road Branch)

Abstract

This report titled “Satisfaction of the Customers in Standard Bank (Ring Road Branch)” to identify the satisfaction level of their customers on their services and products. This paper has five parts. The first part belongs to organizational overview, mission, vision, core values, their strategies and numbers of their branches etc. The second part belongs to origin of the report, background of the report, objective of the report, scope and limitation of the report. The third part of this report belongs to my experience at Standard Bank (Ring Road Branch), focusing on my job responsibilities, critical observation and my personal recommendation. The forth part belongs to methodology, literature review The fifth part belongs to analysis and interpretation and the last part is findings, recommendation and conclusion.