An analysis of client support procedure” in ADN Telecom Communication Ltd.

Abstract

The world around us is changing faster than ever. To stay ahead of the frantic pace of this changing, digital world, companies are looking for robust communication infrastructure, efficient and cost effective software solutions, and new technologies and devices that would give them an edge. Automate the processes, streamline the operations, spending time not trouble-shooting but strategic thinking and make it efficient. The right service provider can offer all these at a one stop shop and ADN Telecom stands out of the crowd for its understanding off the client’s requirements and knowing what technology would work best to fulfill these requirements. ADN Telecom Communication Ltd is proud to introduce Next Generation Networking (NGN) in Bangladesh. The general idea behind NGN is that one network transports all information and services (internet, data, video, etc.) by encapsulating these into packets and that should be fully QoS enabled. It is focused on providing a carrier grade solution to the telecommunication service provider and taking the quality of service to a new class. In ADN Telecom Communication Ltd client support is handled by communication department combination of different support team. The following literature is relevant to this report as it helps to better understand the different types technical service provided to client and how the support procedures pursue. I analyzed the data and finally came to a conclusion with some recommendations to the Bank. The data were analyzed on the basis of the parameters and discussed to reach a conclusion.