Impact of bKash on people’s economic progress- pioneer of cashless country with bundle of services

Abstract

After 2011, mobile financial service is a booming service sector in Bangladesh. As most of the Bangladeshis were out of the traditional banking system so this mobile banking system is doing the work to provide bank services through mobile and bKash Limited did the revolution by its people-friendly services and products. The purpose of this paper is to present the impact of bKash on people's economic progress - pioneer of the cashless country with a bundle of services. The organization where I did my internship not only recognizes the importance of mobile financial services but also works hard to provide its consumers with the best service possible, incorporating changes and innovations into their operations on a regular basis. bKash is continuously developing its services intending to economically helping banked and unbanked people. Many unbanked people are now saving and transferring money by bKash. I conducted a fixed questionnaire-based survey to find the impact of bKash on people's economic progress and 111 responded among them 94 people were bKash users. A major portion of the users agreed that bKash saves their times and efforts, helps to sort out economical spending pattern, save money at bKash and bKash has made their life simple. So, bKash has been put a great impact on people's economic progress.