Function of the supply chain & service management in Taskeater Bangladesh Limited

Abstract

This paper contains my work experience of being an analyst in Taskeater Bangladesh Limited and learning which was gained both from my university and work life. It includes the Business process, Functions of supply chain and service management within the organization. I have covered the area relating supply chain and business functions which they use to operate. The report also has the role of ISO certification for an outsourcing business and its impact on business. It also covers the type of demand, demand pattern, efficiency management and strategy to meet with the demand. Moreover, different business models are discussed and related with the operation of the organization. As a BPO organization how Taskeater is forming its supply chain, service management and gaining client satisfaction are discussed on this paper. Finally, this report mentions a number of Taskeater issues and recommendations that could result in Taskeater being in better shape, increasing efficiency of supply chain management and increasing profitability.