Critical analysis of the existing and non-existing corporate client’s perspective and response on new launching packages of Carnival internet- Dotlines

Abstract

Dotlines is one of our country's well known MNC company. In 2015, it initially opened its doors in Bangladesh. The Singapore-based organization, which operates across Asia, the Middle East, and the Americas, has a diverse set of interests in areas where significant contributions can be made to enhance people's lives. Dotlines now has investments in 12 distinct company verticals, all of which started with digital services. Systems Solutions & Development Technologies Limited owns the Carnival Internet brand (SSD-TECH). SSD-TECH is a Bangladesh-based technology company with over 16 years of experience in providing solutions to communications carriers and businesses. SSD-Tech is part of Dotlines, which also owns 15 other businesses in ten countries. Connectivity, coverage, infrastructure, solutions, service, and trust are all important to them. From 2017 to 2020, Carnival Internet has a significant turnover. In 2017, they made 98 cores, 210 cores in 2018, 419 cores in 2019, and 635 cores in 2020. With IP Bandwidth, Infrastructure, and System Integrator, over 55k customers are connected. Every regular package and offer package from Carnival Internet are fully devoted, trustworthy, and responsive. In this report, I concentrated on the perspective of the existing clients and non-existing corporate client on Aspire and Empower package. A thorough analysis of Carnival internet. I have worked as a sales intern in Carnival internet of Dotlines. My major work was to help out and work out with assistant manager and specialists of business sales with their existing clients and non- existing clients by convincing them with the product that Carnival does, sample survey, market visit These helps the assistant manager in making important decisions. Moreover, I managed approximate 250 existing corporate clients of Carnival internet and like 50 non-existing corporate clients through masking calls, emails and did survey about 50 companies to get a more in-depth idea about the value of decision-making. This report was written to follow all BRAC University's criteria and was based on my experience and knowledge gained from Dotlines. I'm hoping that my report will shed light on all the responsibilities I had as an intern. Because I had limited access to data due to confidentiality, I tried to provide as much information as possible on the job I was doing at Dotlines.