An analysis of customer satisfaction of Jamuna Bank PLC’s mobile banking application: Shadhin App

Abstract

This report is a reflection of my three-month internship experience, what I learned and what I am presenting in this report is a reflection of my entire experience. One of the third generation banks in Bangladesh is Jamuna Bank PLC is committed to innovation and long term client satisfaction. As the third generation in Bangladesh, it focuses on managing change, keeping up with the times, and developing human resources. With the Shadhin app, Jamuna Bank customers can enjoy a full suite of digital banking services, including the ability to conduct a wide range of banking transactions securely and conveniently from anywhere, anytime. This report focuses on customer satisfaction of Jamuna Bank PLC mobile application, which is an shadhin app, which identifies issues related to the user-facing, banking platform at hand, its functionality and performance. The data/survey collected in this report shows information about the overall experience of customers on this app and their satisfaction and dissatisfaction with the app.