Customer service & customer’s satisfaction of Trust Bank Limited

Abstract

As a financial Organization having a great commitment towards financial and social advancement of Bangladesh, Trust Bank began its excursion in 1999 and after that it has been established itself as one of the prominent banks in the nation. This internship report is intended to get a detailed proposition of the customer service & customer’s satisfaction. It likewise endeavors to catch the methodology practice in TBL corresponding to client handling. Doing analysis thoroughly in financial performance of TBL it has been found that there is still room for improvement to increase the effectiveness of their customer service system for the clients. Through the questionnaire based survey it’s almost ascertain TBL is performing great in most of the parameters in terms of customer satisfaction but is penetrable TBL will definitely want to try to add more notable features in their customer service system to get more attraction from the customer under their umbrella.