Improving the investor document process using a digital workflow : an analysis on Shanta asset management

Abstract

The investor document processing at Shanta Asset Management Limited (SAML) is analyzed in this internship report in order to determine the existing operational inefficiencies and opportunities in digital transformation. It is the research of the major activity that will be carried out during the process of investor onboarding as the processing of DP-40 forms, document verification, data entry, and record maintenance. Data were gathered using an investigation approach which involved direct observation, staff interviewing, process walkthroughs and review of internal documents and regulatory guidelines. The results demonstrate that the current manual system, which is paper based, is time consuming, susceptible to data entry errors and resource intensive even though it is in line with regulatory requirements. In order to overcome these issues, a simplified digital workflow is suggested, which includes electronic document management, system based data entry and automated audit trail. The paper finds that the slow digitalization can enable the operations to be much more efficient, accurate and compliant and favorable to the sustainable development in the operations of asset management in Bangladesh.