Exploring the impact of integrating HR practices and MIS on employee engagement and productivity in the retail banking division of the City Bank

Abstract

This report, titled "Exploring the Impact of Integrating HR Practices and MIS on Employee Engagement and Productivity in the Retail Banking Division of The City Bank," looks into the critical relationship between Human Resource (HR) practices and Management Information Systems (MIS) in terms of increasing employee engagement and productivity. This study focuses on City Bank, a significant player in Bangladesh's retail banking industry. The study reveals a gap in our understanding of how integrated HR and MIS systems influence employee engagement and productivity. This is especially critical given the challenges confronting the global banking industry, such as high workforce turnover and a greater reliance on technology- driven solutions. The study examines the relationship between HR and MIS integration, employee engagement, and productivity in The City Bank's retail banking division. Key components of The City Bank's Recruitment Policy, such as equal employment opportunity, proper fit at the right time, and recruitment methods, are evaluated for their impact on employee dynamics. The paper aims to provide actionable insights and solutions for increasing employee engagement and productivity through efficient HR and MIS integration. This study adds considerably to The City Bank's strategic approach to labor management, operational efficiency, and maintaining a competitive advantage in the ever-expanding banking market.