Survey research on trainee satisfaction of Financial Excellence Limited (FinExcel)

Abstract

As a potential pioneer in our country’s economic industry, Financial Excellence Limited has invested a great deal of resources to change and improve the way of traditional training provided to the employees of several organizations. For our country’s finance sector, FinExcel is the center of excellence for organizational learning, skill development, capacity building and advisory services. Highly qualified professionals and well reputed organizations form this company with a vision of introducing world class training in our country. This report includes a detail view of all FinExcel’s activities, products and service offerings and also a description of my job activities during my internship period also my survey research on trainee satisfaction. The research on trainee satisfaction is directed toward the evaluation of the service quality based on the trainee perspective. It has been done by distributing questionnaires among the participants who undertake training courses at FinExcel. Their perceptions were measured using different questions pertaining to the fulfillment, reliability, security, contact, site aesthetics and responsiveness and quality dimensions of efficiency. Also based on their opinion certain recommendation and observations have been provided to improve their services further more for accelerating the process towards achieving their mission and vision. This research study aims to understand the connection of the quality dimensions to the level of satisfaction the participant experiences during the training session and also the nature, strength and the degree to which dimensions control the level of trainee satisfaction. In upcoming years Financial Excellence Limited tend to go further by providing effective and sustainable solutions to improve the efficiency of Bangladesh economic sector.