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Integration of AI of banking industry

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BRAC University

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Abstract

This report examines how AI is being used in the banking industry and analyses its major impacts on running operations, serving customers, and handling risks. By using AI, including machine learning, natural language processing, and robotic process automation, banks are now automating common tasks, making decisions more accurately, and providing better service for their customers. The report covers major regions of AI use in banking, including fraud detection, personal banking, chatbots for assistance, and predictions for risk control. These applications make banks cheaper to run and help offer clients better services, automate daily tasks correctly, and improve security. The paper also mentions some issues related to adopting AI, including worries about data privacy, rules set by regulators, and the low number of skilled people who can use AI technologies. In addition, the report points out the ethical challenges of AI, such as algorithmic bias and the risk of workers being replaced by machines. The report says that AI will develop further, and future technologies such as blockchain and quantum computing may majorly impact the industry. Authorities underline that bank must use planning, work with others and keep improving to make the most of AI. Overall, AI is expected to increase efficiency and satisfy customers in banking, but it should be approached with caution to avoid problems.

Description

Cataloged from the PDF version of internship report.
Includes bibliographical references (pages 36-37).
This internship report is submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, 2024.

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Internship Report