Dish Level Photo (DLP) for restaurant partners of Foodpanda – Ensuring a better customer experience

Abstract

Foodpanda is the market leader in the industry of food delivery in Bangladesh. Through my Internship report, I have tried to portray a wholesome picture of the Dish Level Photo process of Foodpanda. This report includes a brief introduction to the DLP process in Foodpanda, understanding of the stakeholders included in the process and the roles they play, some issues and the impact DLP has on many fronts. The first chapter consists of introduction, origin, objective, scope, significance and limitations of the report, methodology and a problem statement. Second chapter includes a brief introduction to Foodpanda – it’s global footprint, it’s local existence and values it is run by. In the third chapter, I tried to discuss about DLP – what is it, a look at what is an ideal DLP process, what requirements are set with it from the global control and a little familiarization with the DLP team. The fourth chapter is about the stakeholders involved in the whole DLP process and the roles they play in maintaining the process. The fifth chapter discuses about the blockers for a smooth DLP process, the issues faced on a regular basis. In the sixth chapter, I discussed about the impact DLP has on Foodpanda in general, the stakeholders, restaurant partners and customers. Finally, in the seventh and last chapter, I tried to come up with some recommendations to make the DLP process smoother and more efficient for the future.