An investigation of the level of employee engagement at Coca-Cola International Beverages Private Limited

Abstract

Being an intern at Coca-Cola International Beverages Private Limited (IBPL), bottling unit of one of the biggest business giants in the world, the Coca-Cola Company, I have come across certain real life experiences and assertions which will help the readers to understand and have an overview of the company. Along with that, they will have an extensive idea why the biggest giant came to Bangladesh through direct investments instead of having their franchisee in Bangladesh from the very beginning. Since I have been an intern in the company‟s human resources and admin department, the report is mainly focusing the key areas of that particular department. Still I have tried to provide some authentic and reliable information about the organization collected from the top management of the company so that the readers can have an idea about the background of the company. In the first part of the report (Chapter - A) which is the „organizational part‟, there I have given a background of the mother company, IBPL, their bottling units, mission, vision and values etc. In the organizational part, I have also explained my roles and responsibilities during the internship period. Chapter - B focuses on the core part of my report. I started this part with the rationale for selecting the topic, limitations of the study. Here, I tried to elaborate the employee engagement practice and give my readers an overall idea of how this multinational company engages its employees. I have analyzed the factors behind engaged and disengaged employees and recommended some areas of improvement. I have also written the observations and recommendations for this part as well. The report comes to an end with Chapter – C; bibliography and appendix where I have used proper APA referencing method