Performance evaluation of Dutch Bangla Bank Limited

Abstract

With the focus on providing one counter service to clients, Dutch Bangla Bank Limited (DBBL) has started its journey. Dutch-Bangla Bank is a second generation commercial private Bank. The Bankcommenced its banking business with one branch on July 4, 1996.As a part of my Under Graduation Program,I have completed my internship in this organization.Throughout the period of my internship,I had been working in several departments. One of my major responsibilities was to assist the clients in opening new accounts. Alongside, filling up IPO form, maintaining database, providing relevant information, accepting cash and creditcheques, maintaining OBC register and writing vouchers were some of the core activities during my internship.In one hand, I was assigned to provide account opening related informationto the new customers. Every day, one of my responsibilities was to capture new or existinginformation related to account opening and then, disseminate those information to the clients whoare interested to open account with DBBL. On the other hand, I was assigned to keep a database ofthe information collected. I had been maintaining a database of clearing cheques. Alongside, Iprepared new and existing files for the department. The project is based on my critical observation while working in different departmentsof DBBL.