General banking of - Bank Asia Limited: a study on Shyamoli branch

Abstract

Bank sector is always regarded one of the most foundational sectors for the economy to be accomplished to operate. In this remunerative era, for the purpose of achieving success in the industrial and commercial division, banking system must be sound to support the economy along with the society. This report mainly focusses on customer satisfaction & employee service of Bank Asia Limited, Shyamoli Branch. Customer service share out customer service, deals with remittance, any type of cash flow and accounts related activities. This unit maintain the very crucial role for delivering the quality service to its customers. Handling the cash department is one of the most tough part and this department is the major department of a bank. All around this section it institutes Banker-Customer affections, accumulates bills for the customers, dispatch customer’s funds from one bank to another. General banking delivers these services in speedy and superior manner. In this report, firstly, I spoke about the outline of the bank then I wrote about the mission, vision and core values of Bank Asia Limited. Secondly, I introduced the report rationale, scope and objectives of the report, methodology of the report and the study of limitations. Afterwards, the main part of the report comes which is about General Banking besides services and products of Bank Asia Limited. To a certain extent, I indicated and discussed all the activities those are accepted in CS department. Furthermore, I also mentioned the responsivities and tasks what I performed in the bank and some evaluative and analytical inspections. Lastly, I wrote the conclusion part. Over here, I mentioned some findings of the Shyamoli branch what I have noticed and then put some recommendations for the solutions of those findings. Finally, I have given all the information’s of sources from where I collected.