The Current state of ride-sharing apps in Bangladesh: are they successful in achieving customer satisfaction?

Abstract

This report portrays a detailed picture of the organizational practices of SRG Bangladesh Limited and the current state of ride-sharing apps in Bangladesh, are they able to achieve the necessary customer satisfaction? The report first focuses on how SRGB a research and consultancy firm go about its business and what are the management practices and other policies and rules and regulations they follow. Furthermore, about my experience as an intern in my learnings and experience while working there. Additionally, it also focuses on ride-sharing apps and their practices and important factors in achieving customer satisfaction.