The effect of work from home on employee productivity: a case Study of Mutual Trust Bank Limited

Abstract

This internship report titled: “The effect of work from home on employee productivity: A Case Study of Mutual Trust Bank Limited” is an attempt to understand how work from home impact in employee productivity specially in banking sector, the problem it may face during COVID-19 situation of its current employees’ condition in regular job, communication with other employees and management and customer services. In order to understand these problems best method is to observation and interview the employee as they have the most knowledge about his situation in work from home and employee productivity. The Mutual Trust Bank Limited focused on increasing new customers and account transaction and service them properly. The banking authority has taken all the necessary steps in order to maintain comprehensive services to the customers. Some of the problems like server problem, software problem, internet connectivity problem and home environment occurred which create trouble for smooth customer service and networking with other officers and managers. This report presents a detailed elaboration of the work from home service process and the problem it faces and also how to solve those problems.