Understanding brand reputation and customer loyalty through online customer service VS offline customer service in X Solutions Limited

Abstract

This report is a detailed overview of my internship journey at X Solutions Limited. During my Internship I have learned a lot about Digital Marketing and its different applications. I have known about the work flow of marketing agencies along with the functions the department performs. I have learned to work in a corporate space which not only enriched me professionally but also helped me grow personally as well. My contribution was appreciated by my supervisor and other members of the department. The career path I would be selecting for myself is quite influenced from my internship as I have had a great opportunity to practically see how digital marketing sector is working and evolving in Bangladesh. However, this report has been written in a short time. I have tried my level best to make it meaningful by reflecting my works at the X Solutions Limited. Also, I have summarized my overall experience, with my learning and challenges faced as an intern.